Clippings December 2009 ( TEXT )

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*********** Clippings ****** December 2009 ***************
***** FROM LOTUS CERTIFICATION & LOTUSUSERGROUP.ORG ********
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Clippings is the official newsletter for Lotus Certified Professionals. This monthly newsletter is your ideal source for news, certification and exam updates, and technical resources NOW brought to you jointly by LotusUserGroup.org, THE VIEW, and IBM Lotus Certification.

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IN THIS ISSUE

PROGRAM MANAGER'S NOTE
* The Lotus Certification Program -- Looking Forward

SPONSORED BY
* The VIEW'S Admin2010 and Lotus Developer2010

FROM LOTUSUSERGROUP.ORG
* Live From Lotusphere
* December LotusUserGroup.org Virtual Meeting

SPONSORED BY
* THE VIEW

GURU GUIDANCE
* 10 Ways Developers Can Improve Performance Of Their Applications, by Julian Robichaux, SNAPPS and nsftools.com

EDUCATION NEWS
* Lotus Knows Certified Top Achievers
* IBM Lotus Certification Train and Certify
* Announcing the Multimedia Library for Quickr
* NEW Workshops Available for Lotus Connections, Quickr and Domino 8.5
* Self-paced Virtual Training Classes -- Coming Soon!

RESOURCES/PUBLICATIONS
* New Book: Web 2.0 and Social Networking for the Enterprise
* New Article: Automating IBM Lotus Symphony
* New Article: Introducing IBM LotusLive
* New Article: Introducing IBM LotusLive Engage
* TLCC's XPage Course Updated for 8.5.1

EVENTS
* Lotusphere 2010

INSTRUCTOR'S CORNER
* Instructor / Training Partner Day
* 2009 Instructor Awards

Newsletter archive! The Clippings newsletter archive is available at http://lotususergroup.org/glug.nsf/LkupView/Clippings




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PROGRAM MANAGER'S NOTE
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THE LOTUS CERTIFICATION PROGRAM -- LOOKING FORWARD

As the end of 2009 approaches, the Lotus Certification Program has been assessing and re-assessing various initiatives and programs to determine whether or not they will continue into 2010. We have also been rolling out some exciting new initiatives -- including the Top Achiever Program, the IBM Lotus Train and Certify Program and the creation of Assessment Tests -- which we hope to not only continue in 2010, but also expand upon. We've received positive feedback via informal polls, meetings and more formal channels on the expansion of our Take It Again Program, the offering of our full suite of exams at our technical conferences and the enhancements made to our member's site. Thank you for your comments, they are always welcome.

In 2010, members of the Academic Initiative who wish to take Lotus exams will be pleased as our pricing will come in line with other brands in Software group. More formal announcements and information on this will be posted to the public site closer to year-end.

In the meantime, remember that the best way to stay in the know regarding all aspects of the IBM Certification Program for Lotus Software is to check out the IBM Lotus Certification Pages, both the public
( http://www-03.ibm.com/certify/certs/lt_index.shtml#discounts )
and the private
( https://www-304.ibm.com/usrsrvc/account/userservices/jsp/login.jsp?persistPage=true&page=/certify/member/ccsc.nsf/mainForm%3FOpenForm%26page%3D0&PD-REFERER=none&error= )
sites frequently. The public site lists all available certifications with links to exam preparation pages, tested competencies, and certification paths. You can also find the latest discounts and promotions as well as links to information on Lotus Instructor Certification. The private site is where you can manage your transcript, re-order pdf certificates as well as find out what's coming by checking out the Sneak Preview pages.

Here's to the close of an exciting year, and the beginning of 2010: another opportunity to grow together.

Thank you
Sara Nicklin
Lotus Certification Program Manager




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SPONSORED BY THE VIEW'S ADMIN2010 and LOTUS DEVELOPER2010
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Boston, May 12-14, 2010

Get the most from your Lotus investment! Reserve your seat to be a part of the premier events that deliver real-world Lotus training so you can increase productivity and efficiency in your company, advance your skills, and squeeze the most from your current environment. No marketing, no fluff. Just in-depth technical training that you can put to use on the job right away! One registration gets you into THE VIEW's Admin2010 and Lotus Developer2010.

Register at http://www.viewadmin2010.com .




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FROM LOTUSUSERGROUP.ORG
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LIVE FROM LOTUSPHERE

It's that time again. Time for you to check out our Live from Lotusphere coverage. Lotusphere2010 is more than a month away, but we start our coverage in December and keep it going right through Lotusphere and into February with some follow-up details.

What is Live from Lotusphere? It's one of the most popular features of the year on LotusUserGroup.org. Whether you're going to actually be at Lotusphere 2010 or you're one of those not fortunate enough to make it, LotusUserGroup.org's Live From Lotusphere coverage of the conference and all its activities has something for you.

It's a one-stop source for all information on Lotusphere2010 before, during, and after the event. Aside from news and information from us, we gather and feed up all the news, podcasts, video and anything Lotusphere, so you can get it all from one place.

Plus, we'll be running contests, providing live news and updates from the event, interviewing gurus, Loti, and other members of the community, and more. So bookmark this page and check back often:
http://www.LotusUserGroup.org/LiveFromLS10


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DECEMBER LOTUSUSERGROUP.ORG VIRTUAL MEETING


Administrators and Managers don't miss this.

Today's workforce is less centralized and more on the move, dictating a need for users to be able to access their customized settings and personal information from any computer that has Lotus Notes installed. Roaming user capability took a hiatus in 8.0 but returned in 8.5 with new capabilities -- and 8.5.1 saw further enhancements that every Lotus administrator or manager should know about.

Join renowned Lotus administration expert Bill Malchisky Jr. for an online presentation, "Roaming User Management And Enhancements" and get a look at how this capability works, how to make the most of it for your organization, what's new that you need to know about in the most recent versions, and what your users can expect. Discover what the buzz is around workspace roaming, gain a better understanding of new roaming user files, and see how to best manage the roaming user capability for enablement, relocation, changing status, and more. Whatever version you're running, join Bill for this informative presentation to get vital insight in to roaming users and how it affects you as an administrator.

Bill will be giving this presentation as part of our December Virtual User Group Meeting, on December 17th at 12:00 pm EST (GMT -5). Please join us.

The presentation is free but requires pre-registration. Register today at http://www.LotusUserGroup.org/VUG




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SPONSORED BY: THE VIEW
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Are you missing these DAOS-related instructions and tips?

Maximize the Green Benefits of Domino attachment and Object Service (DAOS) for Notes and Domino 8.5
http://www.eview.com/eview/volr6.nsf/2a8bf6b62c61b60585256f2500684630/b7511bcd53dc8a648525752800643874?OpenDocument

DAOS and Domino 8.5 -- Exactly How Much Disk Space Can You Expect to Save?
http://www.eview.com/eview/volr6.nsf/2a8bf6b62c61b60585256f2500684630/6c9b96dff1fd992b8525756100425492?OpenDocument

Java Open Source for Cost-Effective RDBMS Interoperability: Getting Started with Hibernate and Spring
http://www.eview.com/eview/volr6.nsf/2a8bf6b62c61b60585256f2500684630/7456f21a1ae2b6de8525710d007d09f9?OpenDocument

7 Myths of Domino Transaction Logging -- Get the Facts and Real Value
http://www.eview.com/eview/volr6.nsf/2a8bf6b62c61b60585256f2500684630/13130d8c721222ba852575f90052d703?OpenDocument

To get your hands on the DAOS-related guidance already published at THE VIEW, and all that we plan to publish in the coming year, visit www.eview.com



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GURU GUIDANCE
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10 WAYS DEVELOPERS CAN IMPROVE PERFORMANCE OF THEIR APPLICATIONS
BY JULIAN ROBICHAUX, SNAPPS AND NSFTOOLS.COM

Performance-tuning Lotus Notes applications is more an art than a science, and there are probably hundreds of causes for slowness in a database. However, when you're looking at an application that's not performing well there are a handful of common places to look first. Here are 10 things that seem to come up quite often.

1. NotesView.AutoUpdate. Opening a NotesView and stepping through the documents to find or gather information is an incredibly common task. One of the best things you can do to improve the speed of walking the view, especially if you are modifying or deleting documents, is to set the NotesView.AutoUpdate property to False after you open the view and before you start getting documents. For example:

Set view = db.GetView("MySpecialView")
view.AutoUpdate = False
Set doc = view.GetFirstDocument

2. Use NotesViewEntry for view lookups. Using NotesViewEntry and NotesViewEntryCollection can be significantly faster than using NotesDocuments to walk through views or do lookups. This is because you are accessing the view index directly (already built) instead of having to access each document individually. If you're looking for specific information about each document (like field data), you will only see the real speed improvements if you use NotesViewEntry.ColumnValues instead of getting the Document object and looking up the field from there.

3. Cache your NotesView references in code. While we're on the subject of NotesViews, another thing you should do is cache any NotesView objects that you need to use more than once, rather than opening the same view multiple times. Opening a database and/or a view takes a very long [relative] time, so you only want to do it once per agent/script library/form. Pass the NotesView by reference to functions, or use global variables if you must.

4. Watch out for excessive string concatenations or array building. String concatenations only get to be a burden if you're doing thousands and thousands of concatenations. If you ARE doing that many, the process slows significantly. I posted some performance comparisons a few years ago on my blog:

http://www.nsftools.com/blog/blog-10-2007.htm#10-12-07

If you're building arrays, fixed size arrays are fastest, dynamic arrays are slightly slower (use ReDim as little as possible), and ArrayAppend can be extremely slow if you use it in a loop. You should also consider using lists instead of arrays in many circumstances.

5. Only use Readers fields if you really have to. Readers fields are a very convenient way to lock down access to documents in a database. However, they can cause a database to respond very slowly when you open a view (Notes client or Web). This is because the view has to check whether you have access to a document before it can display it in the view, which is much less efficient than just reading through the view index. Here's an article on developerWorks; it's pretty old but describes the problem (and some possible solutions):

http://www.ibm.com/developerworks/lotus/library/ls-reader_names_performance_impacts

6. Check your view indexes. You can easily check the size of all the view indexes in a database by issuing a "show database [dbname]" command at the server console, or if you don't have access to the console, the server's log.nsf file should have that information in the database usage documents. In general, the larger the view index, the slower the view will be to open, re-index, and use programmatically. Index size and speed is a reflection of how many columns in the view are indexed, how efficient the view selection formula is, how complex the column formulas are (especially for indexed columns, although they all play a part), and how many columns there are. Interestingly, Andrew Pollack recently found that using @IsResponseDoc instead of @AllDescendents in a view formula made the index over 150 times bigger!

http://www.thenorth.com/apblog4.nsf/0/6DF6AAD2521ADF9185257647005E9539

@Now and @Today are big performance drains when used in view selection and column formulas too, but you probably knew that already.

7. Excessive @DbLookups on forms. I still see this problem all the time: forms that use the same @DbLookup in multiple places, or forms that have dozens of @DbLookups (often with the NoCache flag set). Poor use of @DbLookups can cause forms to take forever to open. You should reuse lookup results whenever possible, cache the lookups when it makes sense, and consolidate lookups that are using the same view by creating a column with all the lookup values as a delimited string. Here are some articles and information to get you started:

http://www-10.lotus.com/ldd/bpmpblog.nsf/dx/caching-strategy?opendocument&comments

http://www-10.lotus.com/ldd/ddwiki.nsf/dx/dblookup-troubleshooting.htm


8. Excessive Form/Page refreshes. There is a Notes Form property for "Automatically refresh fields." You almost NEVER want this to be set. This will recalculate all the fields on the form whenever a field value changes, which normally happens quite a bit. I've seen forms with a lot of field calculations and lookups that were almost unusable because the form keeps refreshing going from field to field. Refreshes can also be triggered by code in field events or the field property for "Refresh fields on keyword change" that can be set for some field types. Sometimes refreshing the form fields is good, but use it only when you have to. Also keep in mind that if you are using a NotesUIDocument object, the AutoReload property defaults to "True." You can set it to "False" if you don't need it.

On the Web, try to do validation and calculations using Javascript when you can. XPages also have some nice "partial refresh" options.

9. Tune up your ODBC queries. Sometimes it's not your database that's slow, it's the interaction with other systems. If you're doing ODBC queries against external data sources (using LS:DO, LEI, ADO, or JDBC), check how long it takes just to do the SQL lookup in the first place. If the SQL query is overly broad or complex, you might be able to refine it or work with your DBA to create a special lookup table. Also, check the fetch batch size and result caching options of your ODBC connections to make sure you're fetching more than one row at a time when stepping through a result set.

10. Smaller is better. Simplify your databases. Prefer smaller forms -- fewer fields, fewer and less complex tables, fewer subforms, fewer hide-when formulas--to larger ones. Prefer two or three small views to one large one. Remove views you don't use. Make sure your lookup views have the smallest number of computations, columns, and indexes as possible. Don't maintain unread marks or a full-text index on a database if you don't need them. Archive old documents to another database. If you have a lot of frequently deleted documents due to daily data refreshes or similar processes, consider purging the deletion stubs more often than the default (search the Lotus technotes or forums for "purge interval" to find out how).

For ideas on other ways you can performance-tune your Notes applications, here are a few places to start looking:

Jamie Magee's Performance Session:
http://www.jamiemagee.com

Bill Buchan's Best Practices Sessions: http://www.billbuchan.com/web.nsf/htdocs/BBUN6MQECQ.htm

Andre Guirard's blog:
http://www-10.lotus.com/ldd/bpmpblog.nsf




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EDUCATION NEWS
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LOTUS KNOWS CERTIFIED TOP ACHIEVERS

Last month Lotus Certification announced an exciting new initiative whereby Top Achievers would be recognized and honored within the community. The program is designed to contact any and all individuals who achieve a score of 95% or higher on either of the following two exams:

*951: IBM Lotus Notes Domino 8.5 Application Development Update
*956: IBM Lotus Notes Domino 8.5 System Administration Update

After the end of each month, all qualifying individuals will be contacted via email by the IBM Lotus Certification Program Manager to congratulate them on their Top Achiever status and to request permission to publish their name on the Lotus Top Achievers Recognition site on ibm.com. If you are one of the Top Achievers for the month, the opportunity to have your professional profile featured on the site will be presented to you. You will have the option of sharing your name, title, photo, country of residence and/or test taken for all to see, along with the recognition of Certification achievement.

Top Achievers also have the option to have select information displayed in the Lotus Certified Professional Lounge at Lotusphere 2010. If you choose this option, your achievement will be visible to all individuals who visit the lounge: IBM employees, the Lotus Education Team, business partners, and your peers. You can access the recognition site from the IBM Lotus Education Training Page, the Lotus Certification Public Page, and the Lotus Certified Professional's Members-only site. Colleagues and employers alike will be able to identify you as a Top Achiever.

Check out the information for the month of October to see which of your peers are Lotus Top Achievers.
( http://www-01.ibm.com/software/lotus/products/top_achievers.html )

Please be aware that no confidential/proprietary information will be posted on the Web site without first obtaining the consent of each individual via email. For more information, including duration of initiative and all terms and conditions, please refer to the article on the ibm.com Lotus Training page
( http://www-01.ibm.com/software/lotus/products/top_achievers.html ).


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IBM LOTUS CERTIFICATION TRAIN AND CERTIFY

The IBM Lotus Certification Train and Certify initiative is underway and designed to help individuals employed by Business Partners who need to ramp up to meet their Growth Through Skills requirements. The program is also open to any professional.

Students, both new and veteran, who attend any one of our IBM WebSphere Portal Bootcamp courses or our IBM Lotus Notes Domino 8.5 Exploring New Features in System Administration course will receive 50% off the corresponding exam. This represents a $100 (U.S. or equivalent) savings for most students. This is a brand new standard offering (without end) going forward. All students who attend one of the above classes will be able to take advantage of the savings.

Any individual who wants to upgrade from Lotus Notes Domino 8 System Administration to 8.5 System Administration and take the corresponding course will find this advantageous. Though the predominant audience for this newsletter is Lotus Notes and Domino professionals, I know many of you are choosing, for various reasons, to cross-certify and become Solution Developers or System Administrators in IBM WebSphere Portal. Those who have followed, or intend to follow, that path will also benefit.

For more information on this new and exciting initiative, please check out the announcement on the IBM Certification for Lotus Software Web site.
http://www-03.ibm.com/certify/news/lt_20090831a.shtml


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ANNOUNCING THE MULTIMEDIA LIBRARY FOR QUICKR

The Multimedia Library for Lotus Software expands its offering with the addition of the NEW Multimedia Library for Lotus Quickr 8.2. This training solution teaches individuals how to use IBM Lotus Quickr to rapidly maximize their productivity. There are over 275 video tutorials, using flash animation and voice that demonstrate how to perform specific tasks within Quickr Places, Folders, Connectors and more. If you are already using IBM Lotus Quickr or considering Quickr for a team collaboration and content sharing solution, the Multimedia Library is a fast, easy, and affordable training solution that allows users to "see it, hear it, and do it!"

And, remember to join one of our upcoming weekly demos:

What: Multimedia Library demos
When: Every Wednesday at 11:00 a.m. EST

Dial-in/Login Details:
Toll free: 1-866-907-1016
Toll: 1-719-387-8316
Participant passcode: 439736
Join meeting: https://apps.lotuslive.com/meetings/join?id=542-005

Visit the Multimedia Library Web site for a list of international dial-in numbers at
http://www-01.ibm.com/software/lotus/training/multimedialibrary.html


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NEW WORKSHOPS AVAILABLE FOR LOTUS CONNECTIONS, QUICKR AND DOMINO 8.5

CNW30 -- Social Networking with IBM Lotus Connections 2.5 Workshop http://www-304.ibm.com/jct03001c/services/learning/ites.wss/us/en?pageType=course_description&courseCode=CNW30

QRW20 -- IBM Lotus Quickr 8.2 Solutions Workshop -http://www-304.ibm.com/jct03001c/services/learning/ites.wss/us/en?pageType=course_description&courseCode=QRW20

D8W51 -- IBM Lotus Notes and Lotus Domino 8.5 : Building Collaborative Applications Workshop
http://www-304.ibm.com/jct03001c/services/learning/ites.wss/us/en?pageType=course_description&courseCode=D8W51



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SELF-PACED VIRTUAL TRAINING CLASSES -- COMING SOON!

Looking for online training to build your skills? NEW self-paced virtual classes (SPVC) from Lotus Education offers students maximum flexibility and control over their skills development and learning. Bookmark this page as this exciting new method of learning will be available soon!
http://www-01.ibm.com/software/lotus/training/Selfpaced_training_options.html




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RESOURCES/PUBLICATIONS
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RESOURCES, REDBOOKS, PUBLICATIONS

New book: Web 2.0 and Social Networking for the Enterprise -- Guidelines and Examples for Implementation and Management Within Your Organization
Written by Joey Bernal (ISSL Executive IT Specialist)

The book provides hands-on, start-to-finish guidance for business and IT decision-makers who want to drive value from Web 2.0 and social networking technologies. It identifies business functions and innovations these technologies can enhance and presents best-practice patterns for using them in both internal- and external-facing applications. The book addresses both the business and technical issues enterprises must manage to succeed and offers insights and case studies covering multiple technologies, including AJAX, REST, Atom/RSS, enterprise taxonomies, tagging, folksonomies, portals, mashups, blogs, wikis, and more. The author also presents practical guidance for building secure, collaborative applications by using applications and services from multiple sources with tools such as WebSphere Portal, Lotus Connections, and IBM Mashup Center. The book is available from IBM Press and other booksellers.
http://www.ibmpressbooks.com/bookstore/product.asp?isbn=0137004893


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NEW ARTICLE: AUTOMATING IBM LOTUS SYMPHONY DEPLOYMENTS USING MICROSOFT SYSTEM CENTER CONFIGURATION MANAGER

This article describes how to build and deploy a custom Lotus Symphony package using Microsoft System Center Configuration Manager (aka Systems Management Server). It also explains how to prepare a custom package with custom plug-ins, add custom branding, and update the Lotus Symphony package home page.
http://www.ibm.com/developerworks/lotus/library/symphony-sccm/index.html


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NEW ARTICLE: INTRODUCING IBM LOTUSLIVE

LotusLive is a comprehensive portfolio of state-of-the-art collaboration tools that are applicable to organizations of all sizes, from SMB enterprises to large organizations. This article provides an overview of the different IBM LotusLive offerings and describe their unique features. This is the first article in a series on IBM's LotusLive Software as a Service offerings.
http://www.ibm.com/developerworks/lotus/library/lotuslive-intro/


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NEW ARTICLE: INTRODUCING IBM LOTUSLIVE ENGAGE

LotusLive Engage is one of the offerings in IBM's LotusLive portfolio. It offers an integrated suite of tools that combines business networks with Web conferencing and collaboration capabilities, such as file storing and sharing, instant messaging, and chart creation. This article describes the different services available in LotusLive Engage.
http://www.ibm.com/developerworks/lotus/library/lotuslive-engage/


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TLCC'S XPAGE COURSE UPDATED FOR 8.5.1

The Learning Continuum Company (TLCC) has updated their popular XPages course for the new features introduced in Notes and Domino 8.5.1. Ready to start developing web applications using XPages, the new design element in Domino Designer 8.5? Developing XPages using Domino Designer 8.5 will give you hands-on experience using XPages and Domino Designer 8.5. Learn right in your own office and/or home! TLCC's courses include many demonstrations and activities (no simulations!) you need to master XPage development. As always, an instructor is a click away if you need help.

Developing XPages using Domino Designer 8.5 covers:

* How to use the new XPage editor to create XPages
* Show data from different Domino documents and views all on one web page
* All the XPage controls including how to validate data, show views, and use simple actions
* Use the programming options in XPages such as server-side JavaScript, the Expression language and Java
* Use the built-in Ajax support to allow type ahead and partial page refreshes
* Advanced techniques such as repeat controls and building custom reusable controls
* Using session and application variables to store information
* Java integration
* Developing XPages for use in the Notes client (New for 8.5.1!)
* The changes in the XPages editor in 8.5.1
* Compiling and signing XPages (New for 8.5.1!)
* The new Hidden Input Control (New for 8.5.1!)
* Using XPages in Composite Applications (New for 8.5.1!)

Special Offer for Clippings Readers -- Until December 31, 2009, The Developing XPages using Domino Designer 8.5 course is only $664, a savings of $235 over the usual price!!!

Plus, get a 15% discount on all other TLCC user, developer and administrator courses (5% on sale priced courses.) TLCC's developer and administrator courses will train you on Notes and Domino, Java, JavaScript, and LotusScript. Let TLCC train all your users with easy to customize Notes based training that is deployed right in the Notes sidebar!

For more information and to take advantage of this special offer go to:
http://www.tlcc.com/admin/tlccsite.nsf/pages/dec09clip




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EVENTS
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LOTUSPHERE 2010

In just a few months, IBM will host its 17th annual Lotusphere Conference (Jan 17-21, 2010). This conference has certainly evolved since it first took place in 1993 and yet the one thing that has stayed true is its dedication to our customers and partners. While attending Lotusphere 2010, you can be sure IBM will maximize your experience and deliver content to ensure you're successful with the Lotus products solutions that you are using today and those you plan to implement in the future.

The Lotus Education team is busy planning for our presence at Lotusphere 2010. Stay tuned to our training and certification Web sites for updates on certification tests, the 2010 Instructor and Training Partner event, and much more!

For more information on Lotusphere 2010, including fees and a link to registration, check out the announcement on the IBM Lotus Certification Page.
http://www-03.ibm.com/certify/certs/lt_index.shtml

As was the case last year, the pricing structure is all-inclusive and includes discounts for early registration. Register today!
http://www-01.ibm.com/software/lotus/events/lotusphere2010/




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INSTRUCTOR'S CORNER
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INSTRUCTOR / TRAINING PARTNER DAY

Plans are underway for the 2010 Instructor/Training Partner Day event, which will be held in Orlando, Florida in January 2010.

Join representatives from IBM and Lotus Education to discuss goals, strategies, and offerings for the coming year. This event offers an opportunity to network with your peers from around the world, as well as Training Providers and IBMers.

Due to logistical considerations, we have yet to confirm the exact time and location. As soon as we are able to solidify the details, a message will be sent out to the community via the LE Instructor Forum Quickr. All information, including the location, time, and agenda will later be posted to the Instructor Private Site.

Registration for this event will open as soon as the date, time and location are announced. Details on how to register will also be included in the forum posting.


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2009 INSTRUCTOR AWARDS

Earlier this year, the process and procedures for nominating candidates for the 2009 Instructor Awards went out to our Authorized Independent Training Providers and our Authorized Training Providers. It was also posted to the Instructor Private Site and the Instructor Forum. These annual awards recognize the best of the best within the IBM Certified Instructor for Lotus Software Community. As is custom, winners will be presented with their awards at Instructor/Training Partner Day in January 2010. For those who cannot attend, their award will be sent to them via courier in February.

In order to ensure enough time for the selection process and to create the awards, the deadline for nominations is December 15th, 2009. This year we are accepting nominations from all geographies, in both channels for the following categories:

* Outstanding Customer Satisfaction
* Best Mastery of Product Courseware
* Best Business Education Contribution in an Emerging Market
* Dr. James H. Adair Award for Instructor Excellence

More information on the above categories can be found on the Instructor Private site
( http://www-03.ibm.com/certify/certs/lt_index.shtml ).

If you believe you or a colleague should be nominated, then reach out to your Training Provider, Core Vendor or Instructor Program Manager before December 15th, 2009.


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INSTRUCTOR LINKS

Instructor Program Administrator Contacts

If you have upgraded your certifications, need to add courses to your portfolio, or have a general question related to teaching Lotus courseware, contact the Instructor Program Administrator for your region/geography. Note that this contact list is posted in the Instructor Forum, on the Instructor Private site and on the Instructor Public site, accessible via the Lotus Certification home page.
http://www-03.ibm.com/certify/certs/lt_index.shtml

ASEAN:
Ernese Norelus
mailto:ernese@sg.ibm.com

Australia/New Zealand:
Kerry Trevethan
mailto:kerry_trevethan@au1.ibm.com

Europe:
Thomas Lang
mailto:Thomas.Lang@at.ibm.com

Greater China Group:
Liu Jie
mailto:liujie@cn.ibm.com

India:
Vaidehi Srinivas
mailto:vaisrini@in.ibm.com

Japan:
Satoru Iwasaki
mailto:E61342@jp.ibm.com

Korea:
Tae-Hyung Kim
mailto:thykim@kr.ibm.com

Latin America:
Eliane Vido Nadur
mailto:enadur@br.ibm.com

North America:
Carol Koschak
mailto:carolk@us.ibm.com




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MASTHEAD & SUBSCRIPTION INFORMATION
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LOTUS EDUCATION
Marketing Communications Program Manager: Lorraine Ludwicki
Professional Programs: Sara Nicklin
Exam Development: Bill McCook

For information from Lotus send mailto:certification@lotus .

Lotus Training Main Page ( http://www-01.ibm.com/software/lotus/training/ )

LOTUSUSERGROUP.ORG
Program Director: Scott Treggiari
Editor: Kristen M. Kohrt
For information from LotusUserGroup.org, send mailto:Clippings@LotusUserGroup.org .
Clippings is brought to you jointly by LotusUserGroup.org, THE VIEW, and Lotus Certification.

LotusUserGroup.org supports the worldwide community of Lotus technology professionals. We provide support and tools to encourage:
* Communication and collaboration to facilitate the sharing of ideas and experiences among Lotus professionals
* Technical expertise in Lotus software
* Growth of community via local and virtual user groups
* Collaboration between community members and the Lotus software organization and other vendors/business partners

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WANT TO SPONSOR CLIPPINGS?
Contact our Partner Relations Department at 1-781-751-8734 or send an email to:
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