LotusUserGroup.org Presents: IBM Lotus Software Case Studies
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LotusUserGroup.org and IBM have partnered to offer case studies about IBM customers and their successes with Lotus software. Read about satisfied Lotus customers and how they were able to improve their productivity and responsiveness by integrating people, data and business processes. Look for new case studies often!Interested in enhancing your company's marketing position and demonstrating the success of your business solutions? Then become a part of the IBM reference program.
Case Studies
  • Revision 88 - Revision 88, based in Esbjerg, Denmark, is one of eleven chartered accountancy firms in the Danrevi Group. The group employs 110 people. Revision 88 implemented a solution from Revimentor which provides quality control and document management for the audit process. The solution is built on the company’s existing IBM Lotus platform and combines information extracted from the company’s email environment with letters, telephone logs and other documentation.
  • Niro - Niro A/S, part of the GEA Group, is a Danish company that specialises in the development, design and engineering of liquid and powder processing equipment for the manufacture of products in powder, granular or agglomerate form. Niro deployed IMAM technology (www.imam.dk), an IBM Lotus Sametime solution from IBM Business Partner Semaphor (www.semaphor.dk) to facilitate the creation of IM agents that enable users to quickly query the company’s databases and retrieve information via a simple Lotus Sametime interface. This deployment eliminates the need for specialised client software and makes it easier for users to access information. IMAM is designed to enable non-technical users to create IM agents quickly and easily, without any need for coding – Niro was able to set up three new IM agents on the day the solution went live. Lotus Sametime supports mobile devices, so Niro will be able to extend the solution to travelling sales teams. Solutions Implemented: Lotus Sametime
  • Automobil Lamborghini - Lamborghini implemented a Web portal based on IBM WebSphere Portal Express, and worked with IBM Premier Business Partner Tecla (www.tecla.it) to extend it using Lotus Sametime and IBM Lotus QuickPlace. The company also integrated a corporate intranet into the solution. 
  • Cubist Pharmaceuticals - The disparate set of systems Cubist was using to manage clinical
    trials could not scale to handle growth, resulting in a lack of process automation and standardization. To move the trial oversight in-house, Cubist deployed a robust clinical trial management system built on the IBM® Lotus Notes® and Lotus® Domino® platform. Solutions implemented include: Lotus Notes and Lotus Domino.
  • GXS - GXS Trading Grid is a global B2B e-commerce and integration platform that supports the creation and adoption of on-demand supply chain management solutions for companies of any size. The company’s customers needed a solution that could render forms that looked like their paper equivalent, perform complex table look-ups and support double-byte character languages such as Japanese and Chinese. Solutions implemented imclude Lotus Forms, and WebSphere Application Server.
  • IBM CIO Office. - The IBM Office of the CIO needed to cost-effectively deliver global collaboration tools in a secure and heterogeneous environment to a broad array of 450,000 IBM end users. With IBM® Lotus® software running on multiple operating systems, users can now save time and increase productivity no matter how they work. Solutions implemented include Lotus Notes 8 and Lotus Domino 8
  • National Football League - The NFL gains a dynamic, well-organized Web portal that caters exclusively to the national and international media and fosters goodwill between the league and the press when it deploys a solution leveraging IBM Lotus and IBM WebSphere software. solutions implemented include IBM Websphere Portal Server Enable v6, IBM Websphere Information Integrator Omnifind Edition, Websphere Application Server Network Deployment v6, Workplace Web Content Management, Portal Document Management, Workplace Forms Designer, Forms Viewer and Forms Server 2.6.1, Portlet Factory Designer, Dashboard Framework, Rational Application Developer v7.0, Rational Performance Tester, MS-SQL Server 2000 SP4, and LS-21 Blades with AMD Opteron Servers.
  • Nutra-Flo Protein and Biotech Products - A leading producer of quality animal feed ingredients improves communication and collaboration with its employees, partners and customers when it upgrades its IBM Lotus Notes messaging platform to Version 8 and implements IBM Lotus Sametime and IBM Lotus Quickr software. Solutions implemented include: WebSphere Portal Enable, WebSphere Application Server, WebSphere MQ
  • Duke Medicine - “Disaster recovery is not an acceptable option for healthcare institutions. We wanted to focus on disaster avoidance and business continuity and achieve a goal of no downtime.”
    - –Rafael Rodriguez, Associate CIO, Academic and Infrastructure Services, Duke Health Technology Solutions, Duke Medicine - -

    IBM GTS worked with DHTS to lay the foundation for a continuum of patient care by combining multiple hospital IT departments into one; centralizing the management of medical devices; expanding the ranks of associate CIOs with clinical backgrounds; and more.
    Solutions implemented include: WebSphere Portal, WebSphere Portlet Factory, Workplace Web Content Management, Lotus Workplace, Tivoli Identity Manager, Tivoli Business Systems Manager, Tivoli Monitoring, Tivoli Enterprise Console, and Tivoli Application Dependency Discovery Manager,
  • Tri-Search - Tri-Search provides online services to legal practitioners, local government agencies, accountants, real estate agents and surveyors.The company was looking for an online platform that would help it gain a competitive edge and develop an interface between the government agencies that kept records and the solicitors who needed to use them.
    Solutions implemented include: Lotus Domino
  • Healthways, Inc. - Healthways uses .NET and Java technologies to help 27 million members achieve their best health by providing proactive Health and Care SupportSM programs for individuals at each phase of life. Healthways needed to reduce paper and postage costs for printing and mailing literature to its members, while growing its recipient base. With a self-service portal, the company could provide an alternative to costly paper-based processes and offer around-the-clock, Web-based access to health and disease management documents. Healthways implemented an eFulfillment Portal based on IBM WebSphere® Portal Enable software and the IBM Workplace Web Content Management™ application to address their needs.
    Solutions implemented include: Workplace Web Content Management, WebSphere Portal Enable
  • Zobrist Consulting Group - HTML-based content creation at Zobrist impeded communication with clients on projects, slowed sales and made it difficult for customers to quickly update commercial Web sites with the latest product offerings. With IBM® Workplace Web Content Management™ software, the company can speed collaboration and content creation.
    Solutions implemented include: Workplace Web Content Management, Lotus QuickPlace, WebSphere Commerce - Express, WebSphere Portal, DB2 9 for Linux, UNIX and Windows
  • COFRM - The Colegio Oficial de Farmacéuticos de la Región de Murcia (COFRM) is an association that provides services for all pharmacy professionals in the Murcia region of south-eastern Spain. COFRM worked with Isotader, an IBM Business Partner, to develop a quality management solution based on COFRM’s existing IBM Lotus Notes and Domino 7.5 platform. The solution provides built-in workflows for both COFRM’s internal operations and associate pharmacies, which access the system remotely via a Lotus Notes client. Solutions implemented include: Lotus Notes and Lotus Domino
  • OTP Bank Romania - OTP Bank is the biggest bank in Hungary and a member of OTP Bank Group, one of the leading financial groups in central and eastern Europe. The group operates in Hungary, Bulgaria, Croatia, Montenegro, Romania, Russia, Serbia, Slovakia and Ukraine. OTP Bank Romania implemented IBM Lotus Domino Messaging Express and IBM Lotus Domino Collaboration Express software to help scale to accommodate the bank's rapid growth and provide the necessary messaging and collaboration capabilities. Solutions implemented include: Lotus Domino Collaboration Express, and Lotus Domino Messaging Express

  • General Electric - For GE, organizational complexity on a global scale demanded a better collaboration tool for connecting employees across a vast enterprise. With leading IBM Lotus Sametime instant messaging for business, the company gained security-rich and scalable real-time collaboration capabilities. Solution implemented: Lotus Sametime
  • Celina Insurance Group - Celina Insurance Group needed to increase competitiveness against larger insurance carriers by integrating independent agents into business processes. An extranet based on IBM® Lotus and IBM DB2® software running on an IBM AS/400® server allowed them to create a collaborative environment. Solutions implemented include: Lotus Notes, Lotus Sametime, Lotus Domino, DB2 9 for Linux, UNIX and Windows
  • Metropolitan Life Insurance Company - To achieve an aggressive goal of growing its customer base, MetLife needed an infrastructure that could support expansion without compromising business. The company standardized its enterprise IT infrastructure to create a powerful, integrated computing environment. Solutions implemented include: Lotus Notes, Lotus Domino
  • Hospitales Nisa - Hospitales Nisa is a private healthcare group which operates five hospitals throughout Spain. The group works with over 1,500 medical professionals and treats more than 200,000 patients per year. Hospitales Nisa worked with IBM Business Partner Isotader (www.isotader.com) to develop and implement a new quality management solution based on IBM Lotus Notes and Domino 6.5. The solution provides an integrated communication platform and repository for vital process documents. Solutions implemented include: Lotus Notes, Lotus Domino
  • Pierburg GmbH - Pierburg worked with IBM to remodel its business processes and upgrade global systems to a new version of its ERP software, designing a core template based on the SAP for Automotive solution portfolio, with standardized interfaces for suppliers and customers. The solution is hosted by IBM Mittelstand Systeme (IMS). Solutions implemented include: Lotus Notes, Lotus Domino, SAP
  • Novart Oy - Working with Sofor, an IBM Business Partner, Novart implemented Novanet, an intranet, extranet and content management solution based on Sofor's iPublisher, an application built on IBM Lotus Notes and Domino. The solution is integrated with Novart's existing ERP system
  • woernerundpartner - woernerundpartner wanted a better way to store and manage project data, including contact information, documentation and CAD files. With the existing system, data was often misplaced, inaccessible and difficult to back up reliably.The company implemented three applications built on the IBM Lotus Notes and Domino 7 platform and integrated with woernerundpartner's email solution. Solutions implemented inlclude Lotus Notes and Domino.
  • Regent Building Materials Supply Company Lmt. - Regent implemented an FLP Enterprise Management System solution that acts as a centralized database management system and helps streamline the client’s invoicing, delivery scheduling, stock balance control, accounting, time sheet and check-printing processes. Solutions implemented include Lotus Domino, Lotus Domino Collaboration Express.
  • TDG - TDG worked with ThroughBox IT (www.throughboxit.com), an IBM Premier Business Partner, to implement a Web-enabled workflow solution using its FastWorks Operational Health and Safety application on the IBM Lotus Domino communication platform to create a system called SHADOW. Solutions implemented include Lotus Domino
  • Clear C2 - IBM Business Partner Clear C2 wanted to build a comprehensive CRM solution to integrate sales, marketing and customer service into one seamless operation. Solutions implemented include Solution: Lotus Domino, Domino Everyplace Access Server, WebSphere Portal, System i, System p, System x
  • TCE TOOLS - A small global company, TCE Tools, called on IBM and Acuity Software, an IBM business partner, to help modernize its communication methods by developing a solution that would enable TCE customers to directly access the TCE enterprise resource planning system via the Internet. Solutions implemented: Lotus Sametime, Lotus Domino Collaboration Express, WebSphere Portlet Factory, WebSphere Portal Express, System i
  • VARIOUS COMPANIES - This brochure showcases eight recent projects at UK companies, where IBM Business Partners leveraged Lotus technologies and their own expertise to meet the specific business needs of their customers. Solutions implemented include Lotus Notes, Lotus Domino.
  • OPAL FUTURE TECHNOLOGIES - Mainsoft and IBM helps Opal Future Technologies to reduce operating costs by consolidating eight funds management systems into one. Solutions used include Websphere Portal.
  • THE HILLMAN GROUP - The remote staff of The Hillman Group needed direct access to business intelligence tools. IBM WebSphere Portal and Lotus software now provide integrated access to applications, business processes, reporting and documentation. Solutions used include Lotus Notes, Lotus QuickPlace, WebSphere Portal, Lotus Sametime, System i
  • BORREGAARD - Borregaard implemented a flexible infrastructure for e-mail, calendaring, instant messaging and custom applications using IBM Lotus Notes, IBM Lotus Domino and IBM Lotus Sametime, helping the global sales force close more deals and providing customers with better service. Lotus Notes, Lotus Domino, Lotus Sametime
  • FABBRICA TESSUTI ELASTICI - Fabbrica Tessuti Elastici Besana S.p.A., which produces elastic fabric for men’s and women’s underwear, implemented a Lotus solution that enables a highly available collaboration environment that efficiently sends and receives e-mail. Lotus Notes, Lotus Domino
  • ADVOKATNI KANCELAR IVO MGR. HALA - Ivo Hala implemented IBM Lotus® Domino® Collaboration Express, Version 6.5 software to improve its collaboration capabilities.
  • PGA TOUR - To resolve scoring discrepancies rapidly and accurately, the PGA TOUR needed to enable collaboration and real-time communication between headquarters and on-site staff. With IBM Global Services, the PGA TOUR implemented IBM® Lotus® Sametime® software for industry-leading unified communications and collaboration. Lotus Notes, Lotus Domino, Lotus Sametime, IBM System x
  • Catholic Life Insurance - The static Web site of Catholic Life did not lend itself to community building, and employees lacked the ability to update the site dynamically. With IBM® Lotus® Domino® Utility Server Express software, the organization found a cost-effective and flexible platform for building a dynamic and interactive Web community. Lotus Domino Utility Server Express
  • Israel Securities Authority - The ISA deployed an easy-to-use, full-featured IBM Lotus
    solution to manage its electronically signed stock exchange reports. Lotus Notes, Lotus Domino Enterprise Server, Lotus Sametime
  • UNICO - To maintain high customer satisfaction, UNICCO needed the ability to cost-effectively deliver value-added services such as collaboration and reporting. A robust collaboration platform based on IBM® WebSphere® Portal Enable delivers a single point of personalized interaction for applications, processes and more. Lotus QuickPlace, WebSphere Portal, WebSphere Portlet Factory, Workplace
    Dashboard Framework
  • ARPEL In order to improve document creation and management, ARPEL implemented a solution based on IBM® WebSphere® Portal Enable, IBM Lotus Notes® and Domino® Version 7, IBM Lotus® QuickPlace® and IBM Lotus Sametime® software running on an IBM eServer™ xSeries® server helps reduce software licensing costs by about 50 percent. Lotus Notes, Lotus Domino, Lotus QuickPlace, Lotus Sametime, WebSphere Portal
  • RENFE - RENFE deployed WebSphere Portal running unders SUSE Linux on the IBM System z platform to create a single, centralised intranet for staff. WebSphere Portal, System z9, System z, Linux, Information Integration, Information On Demand
  • Touchtone Corporation delivers powerful software solutions and customer support to customers that run their solutions on IBM System iplatform. WebSphere Business Integration Server, WebSphere Application Server - Express, WebSphere Portal - Express for Multiplatforms, WebSphere Portal -
    Express, System i, WebSphere Application Server | Express
  • California Correctional Peace Officers Association (CCPOA) - Lotus Notes, Lotus Domino Web Access, Lotus Domino, Lotus Domino Collaboration Express, xSeries Servers, Linux
    CCPOA suffered from an unstable messaging platform. IBM implemented a flexible infrastructure for e-mail, calendaring and scheduling as well as custom collaborative applications using IBM® Lotus Notes®, IBM Lotus® Domino® Collaboration Express and IBM Lotus Domino Web Access running on IBM eServer™ xSeries® servers.
  • Broward County Schools - WebSphere Portal, Workplace Collaboration Services, Workplace Managed Client, Tivoli Access Manager for Business Integration, Tivoli Access Manager for e-business, Tivoli Access Manager for Operating Systems, Tivoli Directory Integrator, Tivoli Identity Manager, WebSphere Application Server, WebSphere Information Integrator, pSeries Servers, IBM Global Business Services, Service Oriented Architecture
    The School Board fo Broward County needed to transform an IT environment that inhibited access and productivity. By teaming with IBM, the district was able to create role-based portals for on demand information access and collaboration among teachers, parents, students, administrators, suppliers and partners.
  • Baleno Holdings - Microsoft winback
    Unreliable messaging failed to support business processes adequately for a growing fashion retailer. A flexible infrastructure for e-mail, instant messaging, document management and collaborative business applications based on IBM® Lotus® software reduced administrative overhead and accelerated business processes.
  • Fujifilm Electronic Imaging - ND7 customer
    This overview describes how Winchester Business Systems implemented three solutions using IBM Lotus Domino to help Fujifilm Medical Systems improve access to core business information, increase customer service and responsiveness and improve compliance with government regulations.
  • Trinity College, Dublin - Workplace Collaboration Services, Workplace Managed Client, Linux
    Ad hoc publishing processes using disparate operating systems and applications slowed collaboration and document management within the academic research environment. Trinity chose IBM® Workplace™ Collaboration Services and IBM Workplace Managed Client™ to support collaboration, coauthoring and document version control.
  • Grupo de Estudos em Energia (GREEN) - IBM Workplace Services Express, Lotus Sametime
    IBM® Workplace™ Services Express and IBM Lotus® Sametime® software offers a robust, easy-to-manage portal and collaboration platform that helps streamline solar collector testing processes at GREEN
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