Sys Admin Tips June 2010 ( HTML )
SysAdmin Tips June 2010
June/2010
In This Issue . . .
 
Newsletter archive available here.
 
FROM THE EDITOR: CHRIS' 1.60300 KES
 

Disruptions at some point occur in any community. Conflicts may arise over a blog posting, a technical decision, or even a comment made. Sometimes it goes as far as attendees making out loud remarks during a presentation at an event. How we handle the conflicts that arise say as much about us personally as we try and show technically.

Every so often, this same disruption reaches the Yellowverse (as some of us call it). A blogger may strike out against Lotus/IBM relating unhappiness with a product decision or lack of function. Often it relates to a longtime bug that has never been fixed.

I often debate internally about posts I want to make and don't. On the other side, I debate long enough to reword an article or posting and still offer it for public consumption. I believe the key is in how you take the time to let the post simmer, reword and edit a few times, share with close colleagues for reaction, and then edit once more before possibly posting.

I know the urge is often there to immediately announce whatever is on your mind. Blogs, Twitter, Facebook, and more services give you this opportunity. Free speech is a core value we honor. However, the response in the business world may not be the anticipated result. There can be long-term effects you never see that happen in the background. On the other side, your candid approach and supporting information for your point could gain you trust and respect. It is a balancing act you must weigh each time.

If you still need to find a way to keep up with the majority of all the Lotus bloggers, I offer you two approaches. In one, you can grab an OPML file to import directly into your favorite RSS feed reader or head to PlanetLotus.org to read them inline.

While you decide if you should make that next posting, read all about billing your own internal departments on Domino usage, an article about the tools you need for proper information management, my thoughts on migration tools from competing messaging systems, removing that Notes 8 Getting Started page and, installing the Sametime Connect 8.5 client.

You can always reach me in my VGS (Virtual Gratification Syndrome) world via Twitter, FriendFeed (now bought by Facebook), Foursquare, Brightkite, Facebook, Diigo, Tumblr, GTalk, AOL, Yahoo!, MSN, ICQ, Sametime, Greenhouse, BleedYellow, smoke signal, carrier pigeon, my podcasts, or my blog for your questions, comments, and ideas. Notice that voicemail isn't on that list? If those are not enough I can name another 200 ways.

-- Chris Miller
Sys Admin Tips Newsletter
IdoNotes on everything, yes everything
IDoNotes@IdoNotes.com
www.idonotes.com
www.facebook.com/IdoNotesNetwork

 
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FROM THE IDONOTES MAILBOX: BILLING INTERNAL CUSTOMERS ON DOMINO USAGE
 

Question: Hello,

We've been charging our internal departments based on how many GB of data they have on the server. Now we would like to change the charging to be usage-based. The applications are all Web-based, and they send and receive e-mails which we would like to include in the charging model. This is what I've been looking at:

  1. Usage stats in log.nsf: these seem to include only Notes client usage.
  2. HTTP logs. Currently we don't log http and would like to avoid it if possible because of the increased server load it might cause.
  3. Billing task. I guess this would be the best option, but in my understanding this also causes most server load.

I'd like to ask you what your experiences are and what kind of internal charging model have you found to be the best.

Thanks,

Panu

Answer: Panu,

This is a difficult proposition. Are you referring to usage based in terms of data transferred, transactions processed, or just bandwidth? You could easily watch bandwidth with network monitoring tools, but I get the feeling you are sharing these servers across departments. If this is the case, you have some choices to work with.

You could split each department into a partition and then monitor each one. This would add Domino server costs, however you could also bill these extra costs. You could watch statistics of total mail routed and split it, yet I imagine they want reports.

The billing task does provide a lot of this data you want but does add load to the server based upon the number of transactions. So your server load is a key to investigate before enabling this. I would also read the this link as the applications in question would need some code added.

Chris

 
BACK UP FOR RECOVERY, ARCHIVE FOR DISCOVERY
 
By Annie Goranson, Symantec Discovery Attorney

In today’s fast-paced, data-driven business world, having the right information at the right time is the difference between success and failure. And, with organizations currently dealing with unprecedented amounts of business-critical data to store yet keep accessible, the challenges of managing information have become even greater. What’s more, this trend is likely to continue, with some experts predicting that organizations will have 50% more information — including email and other unstructured data -- to manage every year.

As a result, information management is now a proximate and pressing business concern. Organizations must ensure that electronic data is routinely backed up, safely stored, and recoverable in the event of a disruption, system outage, or disaster. At the same time, they must also make sure records are preserved and expired in conjunction with retention schedules and are searchable and discoverable to enable efficient response to litigation and investigatory matters.

Today’s advanced backup and intelligent email archiving tools address these challenges, and together form the cornerstone of a proactive information management strategy.

Data Recovery
Backup technology has come a long way since the days of tape-only solutions. Next-generation tools now leverage both disk and tape to enable organizations to automatically and continuously save information and store it on-site for recovery of individual messages or files, as well as to back up large amounts of data enterprise-wide and store it offsite for disaster recovery purposes. The objective of backup tools is to recover data, thereby providing a precaution against the loss or damage of that information.

Today’s most sophisticated backup tools optimize backup and recovery for both disk and tape, giving organizations a single, unified console for managing their many backup and recovery technologies—from snapshots, replication, and virtual tape libraries (VTLs) to deduplication and continuous data protection.

Information Discovery
Archiving technologies help address the challenges of storing, managing, and discovering unstructured information from messaging and collaborative systems and file servers across the enterprise, giving businesses a single information repository that supports litigation activities and automates long-term records retention policies. The ability to proactively organize and control information helps organizations reduce their legal risk and helps them control electronic discovery costs, which are often very high due to the large volume of email messages that must be collected, processed, reviewed, and produced.

Email archiving tools allow organizations to quickly and efficiently implement a legal hold in response to anticipated litigation and can automatically apply legal holds against archived data to ensure that relevant information will not be deleted. By automating this process and removing the legal hold responsibility from individual custodians, an organization protects itself against the possibility of destroying electronic information relevant to a pending matter which can result in sanctions.

New content may be added to the hold automatically during scheduled searches. Then, once a case is closed, holds can be quickly released on a case-by-case basis allowing documents to revert to their originally scheduled deletion dates. This functionality helps alleviate the problem of information being placed on legal hold and then forgotten, creating a backlog of data that never progresses through the information life cycle.

In addition, with an email archiving tool, attorneys and other authorized personnel can conduct searches across all archived content on a case-by-case basis, obviating the need for outsourcing or cumbersome backup tape restoration and accelerating the early case assessment and discovery process. Some organizations have been able to pay for the cost of an entire archiving solution with the cost savings realized from using it for just one legal matter.

Some archiving tools provide automated classification of email by applying context to content, thereby further driving rapid search. Their ability to search metadata and a wide range of files types also aids in streamlining the discovery process and helping counsel meet discovery deadlines.

Email archiving tools also ease review, enabling multiple reviewers to mark items as being relevant or non-relevant to a pending matter. Because these marks can be permanently assigned to a message or group of messages, a privileged message that appeared in another review process would be pre-sorted, alleviating the need for multiple review of the same information.

Furthermore, email archiving helps keep storage costs low. By archiving according to policy, these systems enable organizations to move less frequently used unstructured information from high-cost disk and archive to lower cost storage, while still maintaining accessibility. A growing number of email archiving tools also leverage optimized single instance storage and compression technologies to further reduce the data footprint.

A Unified Platform
One of the most significant technology developments to recently emerge is an information management platform that unifies data protection and archiving, thereby giving organizations a single infrastructure that reduces the complexity and cost of disaster recovery and information discovery. This new approach to information management also enables organizations to customize their backup and archiving environment with tape, disk, or a combination of both.

By utilizing backup tools for recovery together with archiving tools for discovery, organizations can ensure that their data is not only protected but discoverable now and into the future.

For more information, please click here.

 
GOOGLE APPS MIGRATION FOR LOTUS NOTES (GAMLN)
 

Numerous enterprises are under attack to migrate to numerous alternate messaging systems. A current project I am involved in has me working slowly through the process on a migration to Google Apps. I have been posting daily, in parts, on each step as we go along.

What I wanted to give you differently in my newsletter is a bigger picture, since the daily posts are a large technical undertaking. The tools offered from Google do not garner much support, and getting fixes or changes has been tough. Luckily, there is a small number of people that read my blog that have gone through portions of the migration steps, and together we are forming a plan that will take advantage of shared knowledge and pitfalls.

As with any other system wanting you to migrate from Lotus Notes, they make a very basic toolset attempting to get you into their system the quickest and simplest way possible. Complexities are often overlooked and deep knowledge of variables that might exist in your Domino environment is not present. An understanding of replication, encryption, and the directory are often minimalist and we find missing parts on a daily basis.

Third-party vendors make a living filling this gap between the two. Migration experts with their own internally developed tools or ones from neutral vendors often fill the need. While we looked into these alternate tools, the smaller customer may not have the budget to deploy and utilize them.

Remember, these are free tools provided by a messaging vendor that makes alternative and competing products. In reality, I do not expect them to have spent countless hours exploring how to manage a Domino environment, yet I do expect them to have explored more about the system they are migrating from.

You can read the intro posting to the series (with links to the rest of the series) on Google Apps Migration for Lotus notes (GAMLN).

 
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BOOK SPOTLIGHT: A HERO BEHIND EVERY TREE
The Non-Technical Reasons Your IT Investments Fail

By Russell Mullen and Steve Caudill
Published January 15, 2009

Everybody wants to be a project hero, don't you? IT project heroes work long hours, attend endless meetings, do their own work along with everyone else's and sacrifice family, hobbies, and any form of personal life for the sake of the project. Is this the heroism to which we aspire? Steve Caudill and Russell Mullen, veterans of both successful and failed IT projects over the past 20 years, share their insights into IT project failure. They provide simple and effective techniques to combat common non-technical issues. "A Hero Behind Every Tree" is packed with real-life stories of dismal failure and soaring success along with practical approaches to getting more success and less failure in your IT projects. If you are tired of investing good money in bad IT projects that fall short of your expectations, don't buy another project management methodology, software quality tool, or IT training program. Read this book.

While this book is not part of the LotusUserGroup.org members 40% discount program, you can win a free copy of the book by viewing our video "Project Management: Jedi Mind Tricks". The authors will hold a drawing for one copy of their book from the first 100 people to view the video. Watch this free video now.

WHITE PAPER: SYMANTEC DELIVERS ARCHIVING FOR LOTUS DOMINO

Unfortunately, many organizations believe that e-mail archiving is only suited for financial services organizations or that e-mail archive solutions are designed solely for Microsoft Exchange environments. Symantec is doing a formidable job at putting these myths to rest. The company has over 8,500 customers using its Enterprise Vault e-mail archive solution, many of which do business outside of Wall Street. Further, Enterprise Vault's benefits - inclusive of reduced e-mail related storage costs, improved electronic discovery response times, and more efficient compliance with record retention regulations — apply to Lotus Notes and Domino customers.

This paper discusses why Domino administrators should consider e-mail archiving and how Enterprise Vault can help make managing Domino in the face of emerging business and IT challenges much less burdensome.

Review the paper today and learn:

  • Why Domino administrators should consider e-mail archiving
  • How Enterprise Vault can help make managing Domino less burdensome
  • How to reduce the volume and size of NSF replicas but still keep data under control
  • How to introduce email archiving into your Domino system for E-Discovery

There's no fee to review the paper. You can download it today.

 
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QUICK TIP: HOW TO REMOVE THE "GETTING STARTED" PAGE IN NOTES 8
 

This comes straight from a recent technote under #1321350 with the same name. When deploying upgrades to users and moving them to Notes 8 or installing new users, some enterprises may find the Getting Started page unnecessary. However, this technote offers the creation of a menu item to disable it only.

  1. Modify the \framework\rcp\plugin_customization.ini and add the following line:
    "com.ibm.notes.branding/enable.update.ui=true".
  2. After restarting Notes, there will be a menu option under File Application Install.
  3. Select "GettingStarted"
 
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FROM THE IDONOTES MAILBOX:
INSTALLING SAMETIME CONNECT 8.5 INTO LOTUS NOTES
 

Question: Chris,

We have decided to move ahead to Sametime 8.5 after we do some necessary testing. However, we are unsure how to get the new Sametime Connect 8.5 client into Lotus Notes. The documentation didn't make sense. Do you have any insight?

(Name Withheld Upon Request)

Answer: Sure. I am happy to read you are performing some testing before deploying it to everyone. The simplest way is also slightly hidden. When you downloaded the Sametime client packages for 8.5, it contained installation for all of the types of installs.

Open the image with all of the client installs and extract them to a folder. You will find a sub-folder showing it is Sametime for Notes. Extract that zip file. Inside of that is a setup.exe file that you can launch with Notes closed. Once it runs, you now have Sametime Connect 8.5 inside of Lotus Notes.

Wait, did I forget to mention that the Notes client must be at a minimum version of Lotus Notes 8.5.1 fix pack 2?

Chris

 
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