Avaya: How Should an Enterprise Move Toward Unified Communications?
Whitepaper
Avaya and IBM define Unified Communications as orchestrated communication and collaboration across locations, time, and medium to accelerate business results. It can improve customer service by simplifying the interaction between customers and the enterprise, and by making workers more available and responsive. Productivity can be increased, measured not just by the seconds or minutes it can save an employee to execute a task, but by the compression of overall business processes measured in hours or days. It is achieved through the convergence of real-time, near-real-time, and non-real-time business communication applications including: calling, conferencing, messaging, contacts, calendaring, collaboration, and rich presence with voice, video, text, and visual elements. These communications services are increasingly designed to be embedded into structured and unstructured business processes. Unified Communications by its very nature will change behavior and the way people communicate and work. A Unified Communications solution does not have to be implemented as a single project. Rather, it can be implemented as a series of initiatives, all based on a single vision. Avaya and IBM are helping customers to move toward Unified Communications to support complex and flexible work environments. The consultative process begins with a business assessment to understand the communication patterns within the organization, and to identify where business processes slow or bog down. Unified Communications can help to improve business processes where latencies exist due to human interaction and communication. This whitepaper proposes concrete, practical steps that customers can take to leverage Unified Communications to improve their businesses.
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